ERP Training and User Satisfaction

This paper investigates the relationship between training satisfaction and the perceptions of ease of use, effectiveness and efficiency in the implementation of an ERP system at a higher education institution. The relationships between training and user satisfaction are also explored. Our research hypothesis is that training level prior to implementation, current training level, understanding of features and functions, and the availability of technical support are factors contributing to perceived ease of use and usefulness. A survey of 143 employees involved in the implementation of ERP in a mid-sized university was conducted. ANOVA and t-tests were used to explore differences in training satisfaction among groups of users by gender, job type, and education level. Training satisfaction was different based on job type and gender but not education level. Multiple regressions found current training satisfaction related to ease of use and current training satisfaction and user participation related to efficiency and effectiveness.